Genbook’s no-show flagging feature lets you mark appointments for which clients didn’t show up as “no-shows”. We then tally the number of no-shows a client has had and display it both on the appointment itself and in the client's Customers tab listing, That way, you can easily see which clients might be developing a pattern of not showing up, and take action.

Marking an appointment as a no-show

In the Manager app, tap on the appointment of a no-show client, then tap “Status” section.

On the next screen, change the status to “No-show”.

That status of the appointment will then be “No-show”, and a red banner displaying the number of no-show appointments will also be seen at the top of the screen

The no-show counter banner will then appear at the top of every appointment that customer makes, even if the appointment in question isn’t marked as “no-show”, just to alert you that about past behavior.

No-show indicator in your Customers list

You’ll see the number of appointments that were flagged as “no-show” for a particular customer under their Customers section listing.

Dealing with frequent no-shows

Genbook gives you several options for handling clients who frequently don’t show up for their appointments without giving you a heads up.

The first thing you can do is require that the customer enter their credit card details each time they try to book with you. That way, you can charge them a cancellation fee if they don’t show up.

To enable this option, first ensure that Payments is turned on under Settings > Payments. Then, go to the customer’s profile in your Customers tab, and click on their “Details” section. At the bottom of the page, check the box beside “Always Require Credit Card?”

If capturing the card and/or charging the customer a penalty for not showing up doesn’t do the trick, you can also consider blocking the customer from booking online with you. That option is found right below the “Always Require Credit Card?” setting, at the bottom of the Customer Details page in the customer’s profile.

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