Waitlist helps you deliver even better service to your customers, helps keep your books full, and gives you a clearer picture of the demand for your services and times. 

You can turn Waitlist on/off and customize it according to your business' preferences.
_________________________________________________________________

Below you'll find instructions on:

Setting up Waitlist
From the Web
From the App

Adding a client to your Waitlist
From the Web
From the App

Checking your Waitlist Reservations
From the Web
From the App

Clients adding themselves to your Waitlist
From the Web
From the App

Clients cancelling their Waitlist reservation
From their Confirmation Email

_________________________________________________________________

Here's how to set things up (Web)

1. Click on Settings to get started

2. Find the Waitlist page under the Scheduling section

3. Now chose your options:

  • Turn Waitlist on/off
  • Set a booking window duration
            (This will be how long your Waitlisted customers are given to book exclusively, before a newly available slot opens up to the general public)
  • Text and/or Email notifications
            (Chose how you want Waitlisted customers to be notified of an opening)

Save & you're all set! 🎉 

↑ back to top ↑

__________________________________________________________________

Adding a customer to your Waitlist (Web)

Here's how to add them to the list from within your account:

1. Make sure you have Waitlist turned on 

2. Head to your Calendar 

3. Click on the Waitlist icon on the header row

3. Fill in the customer,  service, date & time details

4. 'Add' & you're done!


↑ back to top ↑

__________________________________________________________________

Checking your Waitlist Reservations (Web)

You have the ability to review your history of waitlist requests in your account and check which requests are upcoming. 

Here's how: 

1. Click on the header labelled 'Waitlist' at the top of your Homepage

2. You will see a complete view of all of your Waitlist bookings past and present on this page. 

3. To view only upcoming reservations simply click on 'Waiting'

↑ back to top ↑

__________________________________________________________________

Customers adding themselves to your Waitlist (Web)

Not only can you add customers to your Waitlist, they can add themselves from your booking page too!

Here's how:

1. Make sure you have Waitlist turned on 

2. Your customers start to book with you

3. On the Date & Time selection page they see the option to join the Waitlist

4. They pick a date & time range to wait for

5. They enter their name & contact details

Add & they're done!

If a slot opens up they receive a notification to book. They click their unique link in the notification to go back and complete their booking. 

They will have a window of time (that you control in your settings) to book their appointment before the slot opens up for public booking.

Note: When a time slot becomes available, all customers with a Waitlist request for that time will receive notifications inviting them to book on a first-come, first-serve basis.

↑ back to top ↑


__________________________________________________________________

Here's how to set things up (App)

1. Click on the Settings menu at the top left

2. Find and click on Waitlist

3. Chose your options:

  • Click 'Enable Waitlist' to turn Waitlist on/off
  • Set a booking time limit
    (This will be how long your Waitlisted customers are given to book exclusively, before a newly available slot opens up to the general public)
  • Text and/or Email notifications        
    (Chose how you want Waitlisted customers to be notified of an opening)

Save your choices & you're all set!

↑ back to top ↑

__________________________________________________________________

Adding a customer to your Waitlist (App)

Here's how to add them to the list from within your manager App:

1. Make sure you have Waitlist turned on 

2. Click & HOLD on any slot in your calendar 

3. Click on Waitlist

4. Fill in the customer,  service, date & time details

5. 'Ok' & you're done!

↑ back to top ↑


__________________________________________________________________

Checking your Waitlist Reservations (App)

You have the ability to review your history of waitlist requests in your account and check which requests are upcoming. 

Here's how: 

1. Click on your Setting menu 

2. Go to the Waitlist section

3. Then 'View & manage Waitlist'

4. Finally, view upcoming Waitlist reservations only by clicking on 'Waiting' 

5. Or see a complete overview of all Waitlist reservations past & present by clicking on 'All'

↑ back to top ↑

__________________________________________________________________

Customers adding themselves to your Waitlist (App)

Not only can you add customers to your Waitlist, they can add themselves from their Genbook App too!

Here's how:

1. Make sure you have Waitlist turned on 

2. Your customers start to book with you & pick a date

4. Under time slots they see the option to join the Waitlist

4. They pick a time range to wait for

5. They enter their name & contact details

6. They add themselves to the list

If a slot opens up they receive a notification to book. They click their unique link in the notification to go back and complete their booking. 

They will have a window of time (that you control in your settings) to book their appointment before the slot opens up for public booking. 

↑ back to top ↑

__________________________________________________________________

Clients cancelling their Waitlist reservation (from Email)

1. A confirmation email is sent when a customer joins your Waitlist

2. They can simply click 'Cancel' in the original email to cancel their reservation.

↑ back to top ↑

Did this answer your question?