Waitlist helps you deliver even better service to your customers, helps keep your books full, and gives you a clearer picture of the demand for your services and times. 

You can turn Waitlist on/off and customize it according to your business' preferences.

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Below you'll find instructions on:

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Here's how to set things up (Web)

1. Click on Settings to get started

2. Find the Waitlist page under the Scheduling section

3. Now chose your options:

  • Turn Waitlist on/off
  • Set a booking window duration
            (This will be how long your Waitlisted customers are given to book exclusively, before a newly available slot opens up to the general public)
  • Text and/or Email notifications
            (Chose how you want Waitlisted customers to be notified of an opening)

Save & you're all set!


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Adding a customer to your Waitlist (Web)

Here's how to add them to the list from within your account:

1. Make sure you have Waitlist turned on 

2. Head to your Calendar 

3. Click on the Waitlist icon on the header row

3. Fill in the customer,  service, date & time details

4. 'Add' & you're done!


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Customers adding themselves to your Waitlist (Web)

Not only can you add customers to your Waitlist, they can add themselves from your booking page too!

Here's how:

1. Make sure you have Waitlist turned on 

2. Your customers start to book with you

3. On the Date & Time selection page they see the option to join the Waitlist

4. They pick a date & time range to wait for

5. They enter their name & contact details

Add & they're done!

If a slot opens up they receive a notification to book. They click their unique link in the notification to go back and complete their booking. 

They will have a window of time (that you control in your settings) to book their appointment before the slot opens up for public booking.

Note: When a time slot becomes available, all customers with a Waitlist request for that time will receive notifications inviting them to book on a first-come, first-serve basis.

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Here's how to set things up (App)

1. Click on the Settings menu at the top left

2. Find and click on Waitlist

3. Chose your options:

  • Click 'Enable Waitlist' to turn Waitlist on/off
  • Set a booking time limit
    (This will be how long your Waitlisted customers are given to book exclusively, before a newly available slot opens up to the general public)
  • Text and/or Email notifications        
    (Chose how you want Waitlisted customers to be notified of an opening)

Save your choices & you're all set!

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Adding a customer to your Waitlist (App)

Here's how to add them to the list from within your manager App:

1. Make sure you have Waitlist turned on 

2. Click & HOLD on any slot in your calendar 

3. Click on Waitlist

4. Fill in the customer,  service, date & time details

5. 'Ok' & you're done!

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Customers adding themselves to your Waitlist (App)

Not only can you add customers to your Waitlist, they can add themselves from their Genbook App too!

Here's how:

1. Make sure you have Waitlist turned on 

2. Your customers start to book with you & pick a date

4. Under time slots they see the option to join the Waitlist

4. They pick a time range to wait for

5. They enter their name & contact details

6. They add themselves to the list

If a slot opens up they receive a notification to book. They click their unique link in the notification to go back and complete their booking. 

They will have a window of time (that you control in your settings) to book their appointment before the slot opens up for public booking. 

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COMING SOON: 

Overviews: See which customers are waiting and what times
& services are most popularly requested

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