Genbook's Optimizer shows you how busy your business is at a glance, and helps you fill expiring empty appointment slots with Last Minute Bookings. We'll walk you through how to set it up from the Genbook Website and the Manager app for iPhone and Android. 

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Click below for step by step instructions

Genbook Website

Manager for iPhone

Manager for Android

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Genbook Website

Click the Optimizer button near the top of your calendar to access its information.

The Overview lets you see how much of your time is available for either the current day or the next 7 days, as well as your projected revenue (based on booked appointments) and your potential revenue (if all the time slots that are empty were booked). It also breaks down your appointments to show you the percent booked Online (by clients, using your scheduling page or the Genbook app) and Offline (by you, using either the Genbook website or the Manager app). 

If your schedule is less full than you'd like for the immediate future, the Last Minute Bookings portion of Optimizer can help. This feature lets you offer expiring, near-term appointment times at a discounted rate, and collects payment upfront for those bookings.

Setting up Last Minute Bookings

First make sure that you have turned on Genbook Payments in Settings. 

1. Click the "Optimizer" button at the top left of the Calendar, then on Last Minute Bookings (as above).

2. Choose your settings.

  • Offer discounts on just same-day appointments, or ones made within the next 24, 48 or even 72 hours, on a rolling basis. 
  • Choose the discount. It can be anywhere from 5% to 50%. (Discounts will apply to all the services you offer, across the board.)

🤓 Pro tip: You can quickly share and promote your Last Minute Bookings via email and social media.

Last Minute Bookings on your Scheduling Page

Customers going to your Online Scheduling Page will have the option to select either your regular services in the "Book Appointment" tab or the "Last Minute Bookings" tab for near-term booking of the same services, at the discounted rate.

The regular and discounted cost of the service will be displayed alongside the service. The rest of the scheduling process works the same way it does with regular bookings.

Clients first select a service (at that discounted rate). Then, they choose a date and time for their appointments, but are limited to just the time frame you selected (same day, 24 hours, 48 hours or 72 hours).

Clients must pay in advance for the service before they confirm the appointment. Also, due to the short lead times associated with Last Minute Bookings, clients are notified that changes, cancellations, or refunds won't be available. (But, you can use your discretion to override this policy in your calendar, on a case-by-case basis.)

Last Minute Bookings will appear in your Calendar with a lightning bolt icon in the appointment box, and the "$" icon lets you know that a payment has been collected.

Because Last Minute Bookings turn time slots that would've otherwise expired (and earned $0) into booked appointments that are paid for in advance, there's a small success fee of 8% for each booking (applied to the discounted price) that's purchased and booked via this feature. Regular credit card processing fees for Genbook Payments will also apply.

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Manager for iPhone

1. Tap Settings
2. Select Last Minute Bookings

3. Toggle Last Minute Bookings ON and choose how far out you want the bookings to be offered
4. Select your discount and hit Save at the top right to solidify your changes.

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Manager for Android

1. Go to Settings

2. Select Last Minute Bookings

Once there, toggle the 'Enable Last Minute Bookings' switch to turn them on, then choose the booking window for them and the discount you are offering. When you are done tap on the check mark at the top of the screen.

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