The Customer List (found in your Customers tab) is one of the most important features Genbook offers. It automatically saves the contact details of anyone who makes an appointment with your business. It also tracks the appointment history of your customers, listing all appointments they’ve ever scheduled with your business (even ones that were cancelled).
In this article, we'll take you through what you can do in your Customers tab via
Let’s have a brief look at the various tabs and sections within each customer’s file.
The Summary section contains the customer’s basic contact information, along with a list of recent appointments and notes you’ve made on the customer, and any Offers the customer has recently purchased. It’s also the tab from which you can manually prompt a review request, as well as delete a customer from your list.
You can edit contact information, add a secondary email address and even store the customer’s date of birth in the Details tab.
At the bottom of the Details page, you can also block a customer from scheduling online appointments with your business, or require credit card details from that particular customer at the time of booking.
The Notes tab is where you can create and save general notes on the customer. The notes will be listed in reverse chronological order, with the most recent ones appearing at the top of the list.
The Appointments tab will display all the appointments the customer has ever had with your business, both online and offline. Cancelled appointments are included here, and denoted in red italics, just like in the Inbox.
Your clients may choose to opt out of some notifications. You can adjust this for your clients or see what they have selected for themselves.
Your entire customer list (including names, emails, phone numbers and physical addresses) can be downloaded/exported to your computer. Just click “Export to CSV” at the top right of the Customers page.
Customer export tips:
- You can export a single customer file/record by clicking the “vcard” icon at the top right of the his/her Summary tab.
- The resulting file will be in .csv format, which is compatible with and readable by Excel and other spreadsheet programs. It’s also the ideal format for importing contact lists into email accounts and email marketing tools.
- If you’re using Safari on a Mac, check out these instructions.
All customers who have appointments with your business will automatically be added to the Customers tab, as long as there’s at least an email or phone number on the appointment. But, you can also manually add customers who haven’t yet made appointments with your business, in one of two ways.
The first option, for adding individual customers, is the Add customer button found at the top left of the page.
Clicking Add customer brings up a new, blank Customer Details screen that you can fill in with the person’s contact and other information.
The second way to add customers is to import a whole contact list, via the Import link at the top right of the page.
That will bring up our Cloudsponge-powered import tool, which you can use to upload customers from a number of web-based email accounts or from your own computer.
Genbook Manager for iPhone
Access your Customers list form the Genbook Manager by tapping on the Customers button at the bottom of the screen. You can search for clients and then tap their names to access their profiles. Or, tap one the "mail" or "phone" icon to quickly open up a phone call or email to that client using your phone's email or phone apps.
From the customer's profile, you can make changes to their contact details (tap Edit at the top right).
You can view a history of all their appointments (both past and upcoming).
See and add notes to their profiles
And even invite them to write a review of your business.
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Genbook Manager for Android
Access your Customers list form the Genbook Manager by tapping on the Customers button at the bottom of the screen. Select the search button in the top right to find a specific customer, and tap on any name in the list to view their profile.
The customer profile contains their name and contact information, as well as a shortcut button next to each of those to call or email. If you collect customer addresses that will be listed next, followed by appointment history. If you tap on upcoming or previous appointments it will pull up a list of bookings. Last is customer notes with how many entries there are. Tap on it to view the note list and to add new notes.
The Notes page lists all previous entries, and you can add a new note using the 'plus' button in the upper right.
The Appointment list shows details of all past and future bookings for the client. Tap on any appointment to view more of its details.