There are multiple ways Genbook can notify your business and staff of new appointments. First, it’s important to remember that there are two levels of notifications you can set up — “Staff” and “Business”.

Business notifications are sent whenever anyone makes an Online appointment (those made using the Online Scheduling Page) with any staff member at the business. The emails contain the full appointment details, as well as an .ics file attachment that can be downloaded into an external calendar (Google, iCal, Outlook). The text messages contain the appointment essentials (client's name and phone number, appointment date and service). 

An email is also sent when a client cancels or reschedules an appointment with your business.

Email notifications are sent to a staff member when he/she receives a new appointment if the appointment is made by someone other than that staff member (e.g. a customer, the account's admin, another staff member). Email notifications are also sent whenever appointments are edited by someone using a login other than that staff member's.  

Text notifications are sent to Staff or the Business only when an online appointment is made.

Edits that prompt staff-level email notifications include: newly created Blocks, updates to time/date or other aspects of an appointment, and appointment cancellations.


Click below for instructions on each

Business notifications

Staff notifications


Business Notifications

From the Web

1. Click Settings at the top right

2. Select Business Notifications under Communicating

You can then choose to receive notifications via email, text, or both. 

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Staff notifications

1. Click Settings

2. Choose Staff

3. Select the staff member

4. Choose the types of notifications they'd like to receive (email, text, or both) and make sure you enter the relevant contact info. 


Genbook Manager for Android

The Genbook Manager app allows you to choose to send email or text notifications to a staff member for new bookings and schedule updates

1.  Open your Settings menu
2. Select Business Profile

3. Select Staff
4. Choose a staff member

5. In the staff profile add an email and phone number for receiving notifications, then check the boxes to choose which notifications to enable
6. Tap on the check at the top right to save changes


Genbook Manager for iOS

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