Your business can collect reviews from your clients, and publish them in a separate tab of your scheduling webpage. When review collection is enabled, a review request email is sent 24 hours after a client's first appointment with your business. 

This quick guide will take you through the review collection and publication options at your disposal.

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Genbook Desktop (Website)

Genbook Manager for iPhone

Genbook Manager for Android

Your clients' experience

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Genbook Desktop

Collecting Reviews (only available from Desktop)

1. Click Settings at the top right.

2. Select Customer Reviews in the Communicating section. 

3. Make sure the box beside "Enable Customer Reviews" is checked. 

4. Choose a "Review request frequency". Returning clients will receive review requests after appointments that fall more than the interval you select under "Frequency of Review Requests". You have the option to send automatic requests no more frequently than every 30, 60 or 90 days.

5. Turn on review request reminders to send a followup email 3 days after review requests that didn't lead to reviews. 

6. (Optional) You can continue publishing reviews, without collecting new ones for a period of time. To do this, check the box beside "Suspend Review Requests".

7. You can display display a "Customer since" date on each review, which can give your reviews even more power if you've had customers booking with you through Genbook for a long time.

The date listed will include the month and year of the client's first appointment with your business in Genbook, so if you've just started using Genbook, you may wish to hold off on displaying that "Customer since" date for a few months.

Another important choice you can make on the Customer Reviews page is whether customer names will be published, or hidden to protect your customers' privacy.

Manually sending Review Request emails: 

You also have the option to manually prompt a Review Request email to your existing customers, once every 30 days (independent of their appointment dates). This can be done from their customer records, in your Customers tab. Just navigate to the customer's record, then, on their Summary page, click the "Send review request" link to send that email.

Publishing New Reviews

On the Customer Reviews page (Settings > Customer Reviews), you can choose whether or not to automatically publish new reviews. Choosing to automatically publish new reviews means reviews will be published to your as soon as they are submitted.

Choosing NOT to automatically publish reviews gives you the opportunity to read them before you decide to share them with the world. Genbook will notify you, by email (and push notification, if you're using the Manager app) each time you receive a new review, so you don't have to worry about them slipping through the cracks.

To publish a review from the Desktop site (www.genbook.com), first select a review by checking the box beside it. Then, click the gear icon to the left of "Received". You'll see a little dropdown menu that will give you several options of what to do with that review. If it's not published, you'll have the option to "Publish selected...".

To unpublish a review, check the box beside it and choose "unpublish selected..." from that same drop-down. 

Sharing Client Reviews

1. Click Settings at the top right of the screen.

2. Scroll down to the Communicating section and choose "Reviews button"

3. Follow the instructions on the page to get the reviews button on your website. 

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Genbook Manager for iPhone

Manually publishing reviews

1. Tap Reviews at the bottom right of your screen.
2. Tap the slider next to "Publish" to enable to toggle it ON and publish the review. 

Sharing Client Reviews

1. Tap Reviews at the bottom right.
2. Tap the "share" icon at the top right of the next screen, then
select how you want to share the link to your awesome reviews (via social media, directly over text, in an email, etc.). 


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Genbook Manager for Android

Manually publishing reviews

  1. Tap Reviews at the bottom right of your screen. 

2. Tap the slider next to "Publish" to enable to toggle it ON and publish the review. 

Sharing Client Reviews

1. Tap Reviews at the bottom right.
2. Tap the "share" icon at the top right of the next screen, then
select how you want to share the link to your awesome reviews (via social media, directly over text, in an email, etc.). 


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Your clients' experience

Review request emails

Below is an example of the review request email customers receive when review collection is enabled. You can preview the review form itself from the Reviews tab.

The form they'll see when they click that "Submit a review" button looks like this:

Your Genbook Reviews page

Here's what the Reviews tab of your scheduling page will look like on a desktop/laptop:

Published reviews are also visible on both the mobile scheduling site and the Genbook app.

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