To help your business reduce no-shows and keep your busy clients up to date with upcoming appointments, Genbook lets you send automated appointment reminders by both email and text message (SMS).
Click below to learn more about setting up reminders and see how they look to your clients.
Customer reminders can only be enabled from the Settings section of the Genbook Web (full site) view.
1. Click Settings at the top right of your screen.
2. Choose "Customer reminders" in the Communicating section
3. Select and save your reminder settings
a. Check the appropriate box(es) to send reminders via email, text message, or both.
b. Set the length of time prior to the appointment that the reminder will be sent. (Note: only appointments made at least 24 hours before this lead time will trigger reminders. A Reminder Lead Time of 48 hours, then, means only appointments made at least 72 hours in advance of their start will trigger a reminder to the client. 🤓)
c. Save your changes when you're happy with your settings! 🎉
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Enabling Reminders For Select Clients
You can choose which types of notifications each individual client receives. This is especially useful if you hear from a particular client that they do not want email reminders for appointments even though you have them globally enabled.
Go to the Customers Tab
Select the Customer
Go to Notifications
Enable or disable the notifications based on the preferences of the client.
How Clients Can Unsubscribe
Clients may choose to unsubscribe from specific notifications.
Many emails sent from Genbook include an unsubscribe link at the bottom.
Once unsubscribed, they will receive a confirmation that they have been unsubscribed.
Client will receive an email confirming that they have unsubscribed. Here they can re-subscribe if they choose.
You can view these preferences from the Customer Tab.
Text reminders contain appointment details, along with a link that lets clients cancel or change their appointments.
Reminder emails contain much more information than their text message counterparts They include the appointment's confirmation/reference #, the service and staff member, location (if applicable), time and date, as well any confirmation messages or confirmation attachments you've added. In short, they look just like confirmation emails. 😄
Need help or have questions? Click the chat bubble below to reach an expert. 😊